Returns
We hope you love your Ripe purchase, but we understand that sometimes things aren't quite right. We've made returns easier with our online returns process, so you can request a return in just a few simple steps.
All returns must meet the following criteria:
- Garments must be in original condition, not worn or washed.
- Original tags must still be attached.
- Items must be returned within 30 days of delivery and accompanied by your original receipt.
PLEASE NOTE: The cost of return postage is at the customers expense and you will not be refunded for the cost of your return postage.
Full price items (including where a promotional discount code has been used) are eligible for a refund excluding original postage costs.
Sale items (marked down) cannot be refunded, and are eligible for a store credit only. You will be issued an Online Gift Voucher which is valid for 12 months from day of issue. You will receive this Gift Voucher by email.
Items marked with FINAL SALE are not eligible for a return.
Unfortunately we cannot accept returns of underwear, hosiery and support garments, due to hygiene reasons.
HOW TO RETURN AN ITEM
- Log in to your account: Click the Start Your Return link below and sign in using the email address associated with your order. You'll receive a one-time verification code to access your account - no password needed.
- Select your order: Find the order you'd like to return and click Request return. Select the item(s) you wish to return, choose a return reason and submit your request.
- Wait for approval: Once your request has been submitted, you'll receive an email confirmation. Our Customer Care team will review your request and email you with the next steps and return instructions once approved.
- Send your return: Once approved, securely package your item(s) and arrange shipping to the return address provided. Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.
- Receive your refund or store credit: Once your return has been received and inspected, we'll process your refund or store credit in accordance with our Returns Policy.
Please note: Returns must be requested within 30 days of delivery and meet our Returns Policy requirements. Please wait until your return has been approved before sending your items back.
FAQs
Still unsure of the answer? Check out these answers to our most frequently asked questions.
IS THERE ANYTHING THAT I CAN'T RETURN?
Unfortunately we don't accept returns for hosiery or underwear for hygiene reasons - sorry, we hope you understand!
This also includes our support garments.
CAN I RETURN SWIMWEAR PURCHASED ONLINE?
We do accept the return of swimwear when purchased online. We understand it can be difficult to choose your style without being able to try it on. All tags must be intact with the hygiene strip still attached.
CAN I REQUEST TO EXCHANGE A PURCHASE FOR A DIFFERENT ITEM OR SIZE?
Sorry we are currenlty unable to offer exchanges. If you need a different size or colour, please return your item for a refund or online store credit, and re-purchase the required item on a new order.
I HAVE RECEIVED A FAULTY ITEM. WHAT DO I DO?
If your order has arrived and you think you have received a faulty item, please contact our Online Returns Department immediately by email hello@ripe.com.au
Items returned as faulty will be assessed by our head office. Faulty items can only be accepted if they are returned with proof of purchase and within a reasonable time after purchase. If you do not return the item within a reasonable time, we are not legally obliged to refund you but you may be entitled to have the goods repaired, receive a credit note or exchange at our discretion.
HOW MUCH DOES IT COST TO RETURN MY ORDER?
The cost of return postage is at your own expense and you will not be refunded for the cost of your return postage. We unfortunately cannot accept responsibility for items that are lost or damaged by your courier or postal service when being returned. We recommend keeping a copy of your tracking number in case you need to follow up the delivery.
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
Please up to 14 business days for your account to be credited to your original payment method.
I CAN'T FIND MY ORDER NUMBER. HOW CAN I RETURN MY ITEM?
Feel free to reach out to us at hello@ripe.com.au and we can re-send your email confirmation to you.
